FAQ (Frequently Asked Questions):
Here’s a few frequently asked questions, to view the answers please click on the question
How can I open an account for my business?
Please call our Customer Service office at 404-377-4555 and provide us with your business address, phone number, and a contact name. We will have a Sales representative contact you as soon as possible. You will need to fill out and sign a Credit Application before your account can be activated.
How can I get credit terms for my business?
Please fill out and sign our Credit Application. You can either fax it to us at 404-377-7377 or email the credit application to your sales representative. Our Accounting department will check your references and set the credit terms for your account. Please call our Customer Service office at 404-377-4555 or your sales representative for more information.
What is the deadline to place my bread order?
Please call our Customer Service office at 404-377-4555 to place your bread order. For deliveries in your service area, you will need to call us by 3PM for a next-day delivery. You will need to call on Saturday by 3PM for any Monday deliveries. Please remember, our office is closed on Sundays.
What can I do if I have missed the 3PM deadline, but I desperately need bread tomorrow?
Please call your sales representative or our Customer Service office at 404-377-4555 ASAP. There is still a chance that we can fill your order and have it delivered. We fill all Late Orders on a first come, first served basis, if the product is available.
Can I fax or email my bread order?
We do allow our customers to send us their bread orders via fax or email. We still ask that you respect our 3PM order deadlines. You can fax your orders to us at 404-377-7377 (don’t forget to add your business name and phone number). Please call our Customer Service office or your sales representative if you are interested in emailing your bread orders.
Why am I being told that I need to call my order in 2-days ahead of time?
We offer some Special Order items that require 2-day advance notice (muffins, croissants, Danish, as well as many of our newly developed items). These items are all baked to order to ensure maximum freshness. Due to the unpredictable nature of the orders for these items, we cannot keep them in stock every day. Please continue to call in advance. However you can always call our Customer Service office or your sales representative, if you would like us to suggest alternative products that are made daily.
Is Masada Bakery open to the public (sold retail)?
No, we are not open to the public. But we do sell our products on a limited basis in Publix, Kroger, Whole Foods and select grocers in the Atlanta and Athens, GA markets. At this time, we do not offer online or mail ordering capabilities to the public. (If you are in the food service business or are a food service facility: Our online ordering system is in development and will be available soon. Please call our Customer Service office at 404-377-4555 for more information.)
What is the delivery schedule in my area?
We deliver our fresh bread products throughout Georgia, Florida, Alabama, Tennessee, South Carolina, North Carolina, and Virginia. But we are often in different areas on different days of the week. Please call our Customer Service office at 404-377-4555 or your sales representative for more information.